Abstract Despite the potential benefits for drivers at the base of the pyramid (BoP) of IT-driven ridesharing businesses, drivers are susceptible to uncertainty owing to their low education and incomes, potentially compelling them to engage less in ridesharing over time. Although this important sociotechnical phenomenon has garnered increasing attention, IS studies on this topic are
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Abstract This study investigates the role of information and communication technology (ICT) platforms in facilitating e-governance within a rural context. A longitudinal single-case study approach was employed, involving 37 semi-structured interviews from 2019 to 2022. The findings reveal that information asymmetry and persistent tensions between the government and villagers hinder cooperative behaviour in rural governance,
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Abstract This study focuses on digital platform cooperatives (DPCs) and investigates how social value is created within platform cooperativism for fostering a more equitable and inclusive digital landscape. We explore and theorise the outcomes of social value creation by DPCs and identify the generative mechanisms that drive their emergence. We do this by adopting a
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Abstract Organisations have increasingly adopted enterprise social networks to mitigate the challenges of hybrid work environments for workplace learning, particularly vicarious learning. However, the improved communication visibility intended to facilitate vicarious learning may paradoxically create tensions that could potentially undermine the benefits of communication visibility, recreating the invisibility of knowledge work. Through an in-depth single
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Abstract As organisations respond to the increasing preference for hybrid work, employee experience management (EXM) platforms are becoming integral to transforming employees’ experiences in hybrid workplaces. In this article, we theorise that EXM platforms are implanted into the workflow through digital embeddedness, which is appropriated and reconfigured through the interactions between human and digital subsystems
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Abstract To date, there is little insight into how digital platforms might be governed towards the creation of social value. We argue that digital platforms can contribute to the creation of social value by enabling social options. Thus, we are concerned about how digital platform ecosystems may be governed towards the enablement of social options.
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Abstract Digital transformation is a complex, multi-level phenomenon that still challenges research and practice. Recent research has highlighted the influence of digital ecosystems on digital transformation, but we lack knowledge about how this relationship unfolds across the organisational and the ecosystem levels. Following a phenomenon-based theorising approach and applying a digital resource-based view, we present
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Information Systems Journal, EarlyView. Source

Abstract To address various business challenges, organisations are increasingly employing artificial intelligence (AI) to analyse vast amounts of data. One application involves consolidating diverse user data into unified profiles, aggregating consumer behaviours to accurately tailor marketing efforts. Although AI provides more convenience to consumers and more efficient and profitable marketing for organisations, the act of
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Abstract The utilisation of information and communication technology (ICT) has a profound impact on e-governance across countries, albeit, with limited attention to rural areas. The existing literature on this topic either examines the positive effects of ICT use on e-governance at the individual level or from the urban–rural dichotomy perspective. Meanwhile, the majority of studies
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